FAQ REGISTRATION

I can’t sign up. What’s wrong?

The registration system used is ENDU

If you are unable to register, please try the following checks:

To access use a browser other than Internet Explorer (obsolete), we recommend Google Chrome or Mozilla Firefox.
To access you must be registered at ENDU and have an account
If you are a new user, you must register for the first time by creating your account. You will receive an account activation email which is essential to make your account active. If you do not receive this email, check your spam or junk mail.
If you are already registered and have an account (email and password) you must log in with your credentials.
If you already have an account and do not remember the password, you must retrieve the password using the password function.

I have subscribed but I can’t make the payment. How do I do?

If you have registered and the payment by card has failed, there may be connection problems and please contact your bank.
If you have registered but postponed payment to a later time but do not know how to proceed, follow the following instructions:

Check your inbox, you will have received an order confirmation email (also check in the junk mail box)
Click on "order details" to access your order on ENDU
If necessary, log in to ENDU; Enter your order and proceed to payment.

How can I check the status of my membership?

You can do the following:

Log in to ENDU
Click on your name in the top right
Select My Orders
View your orders and check status

What do I have to do to register as a day pass (daypass)?

You must select the "non-registered athlete" fee on Endu and purchase the daily license on myFitri.

Can I go from being registered as a daily member to being registered as a Fitri member? 

Yes, you can send an email to info@trioevents.it.
We will send you a coupon of the value corresponding to the amount you paid for the daily membership fee (daypass), which you can spend on additional services or which you can use for registration to other TriO Events.

Can I sign up for a group or whole team? 

Yes, the ENDU registration system allows you to register more people in the same order, through the "groups (min. 5 people)" mode. Once all the participants you want to add, you can proceed to checkout and payment. Payment in this case can only be made by bank transfer and fixed service fees of 5,00 € will be applied.

For sports clubs you can use the ENDU4 Team membership mode. This system allows to insert in the database the import of a file containing the team data that will remain stored for future registrations. This system offers favourable conditions for group membership.

The president of the sports club or the team leader is responsible for the data provided and the acceptance of the rules and terms and conditions for each registered participant.
The company or foreman may pay the total cost of registration in one lump sum. At that point each participant will be confirmed the registration (if an email address for each of them is entered).

I have recently registered but I have not yet received my membership number. How can I register? 

The registration system does not require a FITRI card number.
In these cases it is possible to register as a registered athlete and enter the number of card at a later time, by going to your private area.

Is it possible to receive a refund of the registration fee? 

The reimbursement of registration fees is possible only under the conditions laid down in the REGULATION
It is possible to request substitutions or transfers to the next edition of the competition within and no later than the deadlines established by the regulation (see the following points).

I have registered but I cannot participate, how can I act? 

In case of non-participation the registration fee will not be returned, except in cases expressly indicated in the regulation.
You can transfer your registration to the next edition. In this way the amount paid for the registration will be valid for another competition or for the next edition, with a charge of 10.00 € for secretarial expenses.

The transfer can be made by contacting the organisation at: info@trioevents.it

Once the transfer is granted, a coupon will be issued that must be used at the time of re-registration and inserted in the space provided. The coupon will not cover any additional services and adjustments to the registration fee.

The registration moved to the following year is not automatic, each participant must register independently, using the coupon.
The registration moved to the following year is not transferable.
The registration moved to the following year is not further transferable in subsequent years.

 

Can I replace myself with an athlete who will take my place? 

It is possible to make substitutions of athletes registered for the race at a cost of 10,00 € within and no later than 3 DAYS BEFORE THE RACE.

After this time, no replacements or any request for changes to the starting list will be accepted.

It is possible to make the substitution by contacting the organization at mail info@trioevents.it indicating the impossibility to participate and the name of the substitute. The organization will send a coupon that will allow the substitute to register independently paying only the difference due for the € 10.00 of secretarial expenses. If the replacement will take place to closed registrations, it will be the organization to proceed with the registration and indicate the payment methods, the user must provide the full details of the substitute.

Can underage athletes participate? 

Only athletes of age are allowed in the Olympic distance races. In the sprint race are also admitted athletes who have not yet reached the age of majority, specifically from the category Youth B up or over 16 years of age.

FAQ ABBIGLIAMENTO E ATTREZZATURA

Is it necessary to wear a wetsuit? 

The judges of the race, about an hour before the start, measure the water temperature and inform the athletes whether the wetting will be mandatory, optional or prohibited. It is not possible to know in advance what decision will be taken.

What is the clothing allowed during the race? 

The race uniform (bodysuit) must be worn on both shoulders of the competitor and closed in front; it must cover the torso and can be opened from the back up; it cannot contain neoprene parts. Can have a back and or front zip
For the cycling fraction: race leotard, cycling shoes and helmet (mandatory and approved). The equipment must be deposited in the exchange area before departure.
For the running fraction: race leotard and running shoes.

During the cycling and running fractions it is mandatory to wear the chest that must be well positioned and visible. In the cycling fraction it will have to be held back, in the running fraction front.

During the swim break the bib CANNOT be worn

Each athlete will have to use the appropriate removable tattoos to imprint their number on arm and calf.

What characteristics must the bike have? Is the bicycle allowed? 

All the characteristics that the bicycle must have to be regulatory are indicated in the technical regulation FITRI

The use of a race bike is not allowed (unless, due to COVID-19, the race is not converted into a NO-DRAFT race).
The attachments do not extend beyond the outermost front line of the brake levers.
Lenticular wheels and wheels with less than 5 spokes are prohibited.

For further details, please refer to the FITRI technical regulation

 

Is it possible to rent a wetsuit, bike or bodysuit? 

The mute rental service, if available, will be published in the appropriate section.
Each athlete must have his own race leotard as it is not possible to rent or buy it on the spot.
It is not possible to rent the bike, each athlete must be self-equipped with a suitable bike.

 

FAQ RACE

How are the routes made? 

You can view all the details of the ROUTES in the dedicated section.

What are the schedule and times for the day of the race?

In the special page dedicated to the PROGRAM you will find all the information and the complete program of the days.

Is the wake allowed? 

The wake is allowed.
The line between male and female competitors is always forbidden, and vice versa.

What is the maximum time to complete the race? 

The maximum time to complete the different distances is:
OLYMPIC:
45 min to complete the swimming fraction (from the last battery start).
1 hour and 40 min to complete the bike fraction
Maximum time: 3 hours and 30 minutes. 

SPRINT: none

What do I have to submit to collect my race kit? 

It is recommended to show (in print or on screen of smartphone/tablet) your email confirmation. Alternatively, you can present a valid ID or your own FITRI card.

Are there any hotels? 

You will find the facilities on the special page (if there are any)
You will have to contact the hotel independently to define every detail of your reservation, making note that you are one of our participants to get the discounted price.